1. Bookings & Availability

• All bookings are subject to availability.

• In-Touch Cricket Academy reserves the right to cancel or reschedule sessions at any time.

• Programme modifications may occur due to adverse weather, low attendance, or unforeseen circumstances.

• If a venue cancels a session that cannot be replaced, an alternative venue will be offered. No further liability is accepted if the alternative can’t be attended.

2. Refund & Cancellation Policy

• No refunds for:

  • Sessions or courses unavoidably cancelled.

  • Participant non-attendance.

  • Winter academy/master classes cancelled due to bad weather.

• Cancellations must be made at least 2 weeks prior to the course start date to be eligible for a refund (only if the place can be reallocated).

• 121 sessions must be cancelled with 48 hours’ notice to avoid full charges.

• Refunds due to injury:

  • Must be supported by a doctor’s certificate.

  • Considered only after 3 missed sessions.

  • Initial 3 missed sessions are not refundable.

  • Subject to In-Touch discretion and standard admin fees.

3. Payments

• Full payment must be received 2 weeks before the course starts.

• Late payment may lead to loss of place and forfeited fees.

• Cheques to be made payable to: In-Touch Cricket Academy.

• Bookings are first come, first served and confirmed upon receipt of payment.

4. Liability Disclaimer

• In-Touch Cricket and its staff are not liable for:

  • Injuries, sickness, or accidents.

  • Losses due to strikes, war, or other events beyond their control.

  • Lost, stolen, or damaged personal items.

5. Insurance & Safety

• All participants are covered by public liability insurance.

• Strict safety rules apply:

  • Helmets and full protective equipment (including abdominal guard) are mandatory during nets and matches.

  • Borrowing gear is not allowed – proper fitting is essential.

  • Children without required equipment cannot participate.

6. Health & First Aid

• Participants should not attend if unwell.

• Injuries may occur; In-Touch accepts no liability for such incidents.

• First aid will be administered as deemed necessary.

• Emergency medical services may be called if required.

• Only prescribed medications (e.g., inhalers) will be administered, and only with verbal and written parental consent.

7. Behaviour Policy

• No tolerance for:

  • Fighting

  • Bullying

  • Swearing

  • Any anti-social or disruptive behaviour

• Coaches have the right to exclude any individual whose behaviour is unsafe or inappropriate.

8. Supervision & Security

• Children must be collected promptly after sessions.

• Coaches are not responsible for children once the session ends.

9. Food, Drink & Clothing

• In-Touch does not provide food or drinks.

• Participants must bring their own, in clearly labelled containers (no refrigeration available).

• Appropriate clothing and full safety equipment must be worn.

• Personal items and money are brought at the individual’s risk.

10. Media & Marketing Consent

By enrolling, you consent to:

• Your child being photographed or videoed during sessions.

• Media being used in In-Touch promotional materials.

• Relevant data being used for marketing purposes related to In-Touch Cricket.

11. Complaints Procedure

• In-Touch strives to maintain the highest standards of care and service.

• For any complaints, please contact:
  matt@intouchcricket.co.uk